Returns and Store Credit Policy
All sales of Mutant Munchies dog treats are final. We do not accept physical returns or exchanges of food products for health and safety reasons. Please do not ship treats or opened packages back to us.
When Store Credit May Be Considered
If you believe your order arrived with a product-quality issue, damage, or an incorrect item, contact Mutant Munchies and explain the concern. We review documented reports individually and may offer store credit at our discretion, when appropriate. Store credit is not automatic or guaranteed.
To help us evaluate your concern, please provide your order number, a detailed description of the issue, and clear photographs of both the packaging and the treats. Include photos of any damaged seal, shipping damage, lot or best-by information if available. Keep the original packaging and product while we review your report; do not mail anything back unless we specifically instruct you otherwise.
What Is Not Eligible for Courtesy Credit
- Change of mind, accidental purchases, or a dog’s personal taste preferences, including a dog choosing not to eat the treats.
- Issues caused by improper storage, handling, exposure to moisture or heat, or use after delivery that is inconsistent with the product’s storage instructions.
- Normal variation in the appearance of small-batch, dehydrated treats that does not indicate a product defect.
How to Contact Us
Use our Contact page to send your order details, explanation, and photos. If the contact form does not support attachments, please state that you have photos available so we can tell you how to provide them securely. Do not send your payment card details.
Consumer rights: This policy does not limit any rights or remedies you may have under applicable law, including for products that arrive defective, damaged, or not as described. Where the law requires a particular remedy, we will honor that requirement.